Introduction

Welcome to Prisoe Winery! By accessing or using our website (prisoewine.com), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchase or using any of our services.

Service provider:

Prisoe Wine Ltd.

BG206177949

Varna, jk. Mladost bl.103 vh.4 ap.91

Website Use

  • You must be at least 18 years old to purchase wine or access certain areas of this site. By accessing this site, you confirm that you meet the legal age requirement for purchasing alcohol in your jurisdiction.
  • The content of the website is intended for personal, non-commercial use. You may not use the content for any commercial purposes without obtaining our prior written consent.
  • We reserve the right to modify or withdraw access to certain content, products, or services at any time without notice.
  • You are responsible for maintaining the confidentiality of your account information, including login credentials, and for all activities under your account.

Products and Orders

Product Availability:

All products listed on the website are subject to availability. If a product is out of stock or unavailable, we will notify you as soon as possible.

Pricing:

All prices on the website are subject to change without prior notice. We strive for accuracy, but in the case of an error in pricing or description, we reserve the right to cancel or amend your order.

Order Confirmation:

An order confirmation email will be sent once your order is placed, confirming the details of your purchase. However, this email does not signify the acceptance of your order. We reserve the right to cancel any order at our discretion, such as in cases of pricing errors or suspected fraud.

Payment and Shipping​

Payment Methods:

We accept payments via credit/debit cards, PayPal, and other secure payment gateways.

Currency:

All transactions are processed in Leva.

Shipping Policies:

Shipping fees and delivery times are calculated based on the delivery address. Details about shipping methods, delivery timeframes, and fees can be found on our Shipping Information page.

Delivery Restrictions:

Due to alcohol distribution laws, we may not ship to certain locations. If we cannot fulfill your order based on your shipping address, we will notify you.

Returns and Refunds

Returns:

Due to the nature of our products, returns are only accepted for damaged or faulty items. If the wine is damaged during shipping or if there is an error in your order, please contact us within 7 days of receipt for a full refund or replacement.

Refund Process:

Refunds will be processed to the original payment method, and you will be notified once your return is processed.

Liability

Limitation of Liability:

Prisoe Winery is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or products.

Accuracy of Information:

While we strive to provide accurate product descriptions, we do not guarantee the accuracy, completeness, or reliability of any content on this website.

Force Majeure:

Prisoe Winery is not liable for any failure or delay in performing obligations due to unforeseen circumstances, including natural disasters, technical failures, or disruptions beyond our control.

Intellectual Property

Copyright:

All content on this website, including images, logos, text, and graphics, is the property of Prisoe Winery and is protected by copyright and intellectual property laws. Unauthorized use of any material is prohibited.

Trademarks:

The trademarks, service marks, and logos displayed on this website are registered and unregistered marks of Prisoe Winery.

Privacy and Data Protection

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you agree to the terms of our Privacy Policy.

Changes to Terms and Conditions

We reserve the right to modify, update, or change these Terms and Conditions at any time. Please review this page periodically to stay informed about any changes.